FAQ

  1. What are the teachers’ qualifications and experience?
    All our teachers and tutors are qualified professional aromatherapist. You can find their profiles in ‘About Us’ > ‘Our Team’
  2. How long is the course?
    The maximum period within which the course must be completed is 3 years (unless there are exceptional circumstances), although completion is recommended within 2 years. All modules must be completed before taking the theoretical examination. Students must also have a qualification in anatomy and physiology.
  3. Can I get a refund if I cannot complete the course?
    If we are notified of you’re cancellation after 14 days’ of purchase but before the course commencement date, you can elect to receive a full refund or be transferred to another course (HK$300 administration fee will apply). Students will forfeit 50% of the full course payments if cancellation is received within 14 days after the course commencement date for Module 1. No refunds for cancellations after 14 days of Module 1 course commencement date. If you have prepaid the whole course but elect to withdraw during the course, no refund will be provided. You are entitled to defer the course for 12 months prior to the commencement of the next cohort. No further deferral will be available after 12 months.
  4. What is the content of the course?
    The course consists of five in-house modules and a separate anatomy & physiology module:
    -  Theory of aromatherapy and massage
    -  Properties and effects of essential oils
    -  Massage practise
    - Anatomy and physiology
    - Basic business study 
  5. Is it compulsory to attend anatomy?
    Yes, you need to understand how the body works to be a prescriptive/clinical aromatherapist.
  6. What qualifications will eligible for exemptions?
    Students who have studied and qualified on equivalent massage and anatomy course are exempt from the aromatherapeutic body massage course and the anatomy and physiology course (Please submit detail of qualification) Exemption from Anatomy & Physiology module is granted if students can provide proof of relevant qualifications.
  7. What homework is required?
    Students are required to complete case studies and homework in between courses and an in-depth case-study is required as part of the examination. A formal practical (where applicable) and theoretical exams are included in the final part of the course.
  8. What languages are the course conducted in?
    The course can be taught in both English and Cantonese. You will be given plenty of time and help to learn the Latin names and to revisit all the notes during the course. Tutors are available to help answer any of your questions.
  9. Can I learn about the clinic aromatherapy without the massage?
    Students who do not wish to practise massage can still part qualify as an ‘Aromatherapist without Massage’.
  10. What is the difference between IFPA and IFA qualification?
    The biggest difference between IFA and IFPA is that IFPA participates in government legal development and sets training standards for the industry in the UK.
  11. How many students in a class?
    We conduct our classes in small groups (approximately 6-8).
  12. What are benefits and career prospects after graduating?
    - Use essential oils safely and effectively for enjoyment, self-care and natural healing.
    - Help friends and family improve their health and well-being with aromatherapy.
    - blend your own natural products that are safe for children, pregnant or nursing and the elderly. You will learn how to make a wide variety of body and skincare products, including: oil serums, creams, face mask, body butters, hand soaps, lip balms, bath salts, healing salves etc.
    - Start a career in Aromatherapy e.g. skincare and massage therapist, set up your own aromatherapy spa and clinic, teaching, enhance your existing career through the use of essential oils.
  13. How much is the course?
    The overall course fee is HK$47,000. Register for all modules and make full payment before course commencement date to receive a HK$10,000 discount on the full course fee. Students can enjoy one-on-one classes at an additional charge of $1,000 per teaching day. Exclusive aromatherapy kits on offer and student discounts are available to students once enrolled.
  14. Will I able to pay by instalment?
    Yes, to pay in instalments, please contact  info@penny-price.com.hk for more information. 
  15. Can I apply for the Government Continuing Education Fund for this course?
    Our courses cannot apply for the government continuing education fund.
  1. Do I need to make an appointment?
    Yes, you can make an appointment through here:  https://calendly.com/carmen-57/90-min-consultation                   
  2. How can I make an appointment?
    Click the below link to make an appointment:  https://calendly.com/carmen-57/90-min-consultation
  3. How long does the skin consultationt take?
    The skin consultation will take typically take around 1.5 hours.
  4. What will be included in a skin consultation?
    Our aromatherapist will observe and assess your skin, analyse your skincare products and understand your lifestyle, in an attempt to identify the cause of the skin conditions.
  5. How must does it cost?
    Skin consultation: HKD$800 (one-off-fee) Patch test: HKD$600 (6 essential oils and 5 base product)
  6. What are the qualifications and experience Of the therapists?
    Our aromatherapist - Carmen Man is a member of International Federation of Professional Aromatherapists (MIFPA), has over 10 years of experience in using clinical aromatherapy to formulate and have successfully treated a wide range of skincare problems.
  1. How do I order?
    Orders can be placed by telephone at our order hotline +852 5500 3487 (WhatsApp) or +852 2739 4998; email to  orders@penny-price.com.hk ; or via our website shop at https://memoire.com.hk/product
  2. Which payment methods do you accept?
    We accept Bank Transfer, PayPal, Credit Cards, Cash and PayMe at the shop.
  3. Do I have to sign up as a member before I can place an order?
    No, but if you become our member you are likely to have a discount for the next purchase.
  4. Can I cancel my order?
    You cannot cancel the order after purchase. You can only get the refund if we are out of stock.
  5. Can I exchange an item I purchased?
    You can change a particular item as along as the item is not opened and used. If the value of the product you want to buy is cheaper than the unwanted item, you will not get a refund for the remaining balance.
  6. Do I get a discount if I am a therapist?
    Of course, you do. Please contact our sales team on order@penny-price.com.hk.
  1. How much is the delivery?
    For deliveries within Hong Kong, a standard delivery fee of HKD$80 will be charged and the delivery is done through SF-Express.
  2. How can I get free delivery?
    Orders above HKD$800 will be offered free shipping.
  3. How do I return or refund an order?
    If you want to return a product, please contact order@penny-price.com.hk. You can only get a refund if we are out of stock.
  4. How can I return an incorrect, faulty or damaged item?
    You can take the picture of the items and contact us on +852 5500 3487 (WhatsApp) or email to order@penny-price.com.hk.
  5. What are the delivery options?
    You can elect to pick up your online orders at our shop in TST or have it delivered by SF-Express.
  6. Do you ship overseas?
    Yes, we do ship overseas except China and Taiwan. For the other cities, please contact us on +852 5500 3487 (WhatsApp) or email to order@penny-price.com.hk. Delivery and postage fees for overseas orders will be calculated individually and quoted via email.
  7. How long is the delivery?
    Orders for Hong Kong are usually processed and despatched within 2-3 working days. Large orders may take as long as 5 working days to reach you depending on stock availability.

Payments & Safety

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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

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We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Local shipping can take 2 to 7 business days.

Local Delivery

Free delivery for Hong Kong on purchase more than HK$800, otherwise it will be charged HK$80. (Free delivery do not apply to certain area and oversea). Order dispatched 2 to 7 working days.

Delivery is available in Hong Kong Island, Kowloon, New Territories, Ma Wan, Tung Chung.

Delivery service not available for the Outlying Islands, also not applicable to areas that cannot be reached directly by our courier service company.

International Delivery 

All prices quoted are in Hong Kong Dollars exclusive of sales or overseas taxes. Free shipping does not apply to overseas outside of Hong Kong. Transport costs according to the weight of the goods and automatic calculation when order online.  Please contact us on +852 5500 3487 to confirm international shipping costs.

Special Arrangements

Delivery service will be suspended when typhoon signal No.8 or above, black rainstorm signal is hoisted and public holiday. Shipping rates can vary depending on your region and are calculated at checkout.

Please contact us on +852 5500 3487 for further details.

Yes, we offer free shipping for large domestic orders over HK$800. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. Please contact us directly on +852 5500 3487.

If your country or region is not mentioned, please feel free to reach out to us on +852 5500 3487 to see if we can work out the details.

Warranty & Repair

All our natural skincare, hair & body and aromatherapy products are subject to quality control. If the products arrive with visible defects, please take photos of them and send them our way. We will respond to you as soon as we can.

Any other products such as electronic diffusers come with their manufacturers warranties and covers any manufacturing, design, or material defect. Please notify us within one month of noticing any defects. It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Returns & Refund policy.

A refund request can be submitted within 14 days after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Share details about your shipping policies, item returns, or customer service.

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